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Terms & Conditions

Terms & Conditions

Welcome to Ridham Enterprise Private Limited (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, including any purchases made through our Parent Funded Device Portal. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. General Terms

1.1 Acceptance: By accessing our website or making a purchase, you affirm that you are at least 18 years old and capable of entering into a legally binding agreement. If you are using our website on behalf of an organization or educational institution, you represent and warrant that you have the authority to bind that organization or institution.

1.2 Modifications: We reserve the right to modify, update, or replace any part of these Terms at any time. The updated version will be effective upon posting on our website. Your continued use of the website after any such changes constitutes your acceptance of the revised Terms.

1.3 Privacy Policy: Please review our Privacy Policy, which explains how we collect, use, and disclose information from our users. By using our website, you consent to our privacy practices as outlined in the Privacy Policy.

2. Parent Funded Device Portal

2.1 Eligibility: Our Parent Funded Device Portal offers special discounts to students from educational institutions tied up with Ridham Enterprise Private Limited. These discounts are subject to verification and eligibility requirements as determined by the respective educational institutions. By participating in this program, you agree to comply with any additional terms and conditions imposed by your educational institution.

2.2 Product Information: We strive to provide accurate product descriptions, images, and pricing information on our website. However, we do not warrant that such information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

2.3 Orders and Payments: By placing an order, you agree to provide accurate and complete information about yourself and the payment details required to complete the purchase. You represent and warrant that you have the legal right to use any payment method used to complete the transaction. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.

2.4 Shipping and Delivery: We will make reasonable efforts to ensure that your order is shipped promptly and delivered within the estimated timeframe. However, we are not responsible for any delays or damages caused by third-party shipping carriers or events beyond our control.

2.5 Returns and Refunds: Please review our return policy outlined below to understand the procedure in the event of a Dead/Defective/Different Item on Arrival (DOA) claim:

  1. Returns for DOA: In the unfortunate event that you receive a device that is non-functional or defective upon delivery, you can request a free replacement. To initiate the DOA claim, please contact our customer support team within 24 hours of receiving the device. We will guide you through the process and assess the condition and reason for the claim. Please note that DOA claims cannot be accepted after this 24-hour timeframe.
  2. Free Replacement: Upon verification of the DOA claim, we will provide you with a free replacement of the device. Our team will coordinate with you to arrange the pick-up of the faulty device and the delivery of the replacement.
  3. Technical Support: For any technical issues faced with Apple products, including Mac and iPad, please contact Apple directly for assistance. You can reach Apple’s support team at the following contact details:

     Contact Number: 0008001009009 (Mon-Sat: 9:00-21:00 HRS, Sun: 10:00-13:00 HRS)

    -> Support Websites:


    Please note that our return policy is specific to DOA claims, and we do not offer refunds for other reasons. For further inquiries or support, please don’t hesitate to reach out to our customer support team.

3. Intellectual Property

3.1 Ownership: The content, design, trademarks, and other intellectual property displayed on our website are owned or licensed by Ridham Enterprise Private Limited. You may not reproduce, modify, distribute, or use any content from our website without our prior written consent.

4. Limitation of Liability

4.1 Indemnification: You agree to indemnify, defend, and hold harmless Ridham Enterprise Private Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of our website or any violation of these Terms.

4.2 Disclaimer: Our website is provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied. We do not guarantee the accuracy, reliability, or availability of our website, and we disclaim all liability for any errors, inaccuracies, or omissions.

5. Governing Law and Dispute Resolution

5.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Government of India. 

5.2 Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved through good faith negotiations between the parties. If the dispute cannot be resolved amicably, it shall be submitted to binding arbitration in accordance with the rules of Government of India for arbitration.

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